At House of Svarci (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains what information we collect when you visit houseofsvarci.com, place an order, or contact us — and how we use, share and protect it.
By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our site.
Who We Are
House of Svarci is an online saree store operated from Surat, Gujarat, India.
- Address: 504 – 5th Floor, Plot No. 1 To 5, Yamuna Building, Krushna Kunj Soc., Surat – 395006, Gujarat, India
- Email: svarciclothing@gmail.com
- Phone: +91 635 301 6903
Information We Collect
Information you give us directly
- Contact details — your name, email address, phone number
- Order details — billing address, delivery address, order history, payment confirmation
- Account details — username and password if you create an account
- Shopping activity — items you view, add to cart, or save to your wishlist
- Messages — anything you send us through our contact form, email, WhatsApp or phone
Information we collect automatically
When you browse our site, we automatically collect certain technical information using cookies and similar technologies:
- Device and browser type
- IP address and approximate location
- Pages viewed, time spent, and how you navigate the site
- Referring website
Information from third parties
- Payment gateway — our payment is processed securely through Razorpay, which collects and processes your card, UPI or bank details to complete your payment. Razorpay’s handling of your data is governed by its own privacy policy.
- Courier partners — receive your name, address and phone number to deliver your order
- Analytics and advertising partners — such as Google Analytics and Meta, which may collect usage data through cookies and pixels
Important: We do not store your full card number, CVV, or UPI PIN on our servers. All payment information is handled directly by our secure payment gateway, Razorpay.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates and delivery notifications
- Manage your account and wishlist
- Handle returns, exchanges and refunds
- Respond to your questions and provide customer support
- Send you offers, new arrivals and styling updates — only if you have opted in
- Improve our website, products and shopping experience
- Detect and prevent fraud or misuse
- Meet our legal and tax obligations under Indian law
Cookies
We use cookies to keep your cart working, remember your preferences, understand how our site is used, and show you relevant offers.
You can block or delete cookies through your browser settings. Please note that blocking cookies may stop parts of our website — such as the shopping cart and checkout — from working properly.
Who We Share Your Information With
We share your information only where necessary, and only with:
- Courier and logistics partners — to deliver your order
- Razorpay (payment gateway) — to process your payment securely
- Technology service providers — website hosting, email, analytics and customer support tools
- Government or legal authorities — where required by Indian law, a court order, or to protect our legal rights
We do not sell your personal information to anyone.
How Long We Keep Your Information
We keep your information only as long as needed to provide our services and meet our legal obligations:
- Order and invoice records — retained as required under Indian tax and accounting law
- Account information — until you ask us to delete your account
- Marketing contact details — until you unsubscribe
How We Protect Your Information
We use SSL encryption across our website, secure payment processing through Razorpay, and restricted internal access to personal data.
However, no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. Please do not share sensitive information with us over unsecured channels.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your personal information, where we are not required to keep it by law
- Withdraw consent for marketing communications at any time
- Nominate another person to exercise your rights on your behalf
- Raise a grievance if you believe your data has been mishandled
To exercise any of these rights, email svarciclothing@gmail.com. We will respond within a reasonable time as required by law.
To stop marketing emails, click “unsubscribe” in any email. You will still receive essential messages about your orders.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our website may link to other websites, including our social media pages. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing your information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Please check back periodically.
Grievance Officer
In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any privacy concerns:
- Name: svarci
- Email: svarciclothing@gmail.com
- Phone: +91 635 301 6903
- Address: 504 – 5th Floor, Plot No. 1 To 5, Yamuna Building, Krushna Kunj Soc., Surat – 395006, Gujarat, India
We aim to acknowledge all grievances within 48 hours and resolve them within 30 days.
Contact Us
Questions about this Privacy Policy?
📧 svarciclothing@gmail.com
📞 +91 635 301 6903