Customer satisfaction is our primary concern. In case you are not completely satisfied with your product, we’re here to help.

How to File a Return Request

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, please log in to your account, go to My Orders, and select “Return” — or contact us at svarciclothing@gmail.com or +91 635 301 6903.

If your return is accepted, we will either arrange a pickup or ask you to courier the item to us at:

House of Svarci
504 – 5th Floor, Plot No. 1 To 5, Yamuna Building, Krushna Kunj Soc., Surat – 395006, Gujarat, India

In most cases, we can arrange a return pickup from your home or office at a nominal charge of ₹100 . This option is valid for serviceable domestic locations only.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it — unworn, unused and unwashed
• With all original tags intact
• In its original packaging
• Accompanied by the receipt or proof of purchase

Items sent back to us without first requesting a return will not be accepted.

Return & Refund Terms

PREPAID ORDERS: In the event of a return of a prepaid order, refunds will be issued to the original payment method within 7 days of us receiving and inspecting the returned item. You may also request the amount as Store Credit, valid on our store for 1 year from the date of purchase. ₹100 will be deducted from the refund amount for reverse shipping of the returned item.  reverse-shipping deduction]

In case of non-delivery or cancellation of a prepaid order that has already been shipped, ₹200 will be deducted from the refund amount to compensate for forward and return shipping. No charges will be deducted for an order that has not yet been shipped.

CASH ON DELIVERY ORDERS: In the event of a return of a COD order, the refund will be issued as Store Credit within 7 days of us receiving the returned item. ₹200 will be deducted to compensate for forward and reverse shipping and COD processing. 

ORDERS WITH MULTIPLE ITEMS: Any coupon or promotional discount applied to the entire order will be adjusted during the refund process, even if only one item is returned.

Non-Returnable Items

We are unable to accept returns or exchanges for:

• Slight colour differences between the screen image and the actual product (natural variation under studio lighting)
• Minor variations in print placement, texture or finish, which are natural in printed textiles
• Products that have been used, washed, altered or damaged after delivery
• Products returned without original tags or packaging
• Products marked as final sale, where stated on the product page

Damages and Other Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

For any products proven to be incorrectly shipped or damaged by us, we request a documented unboxing video as proof. If a video is not available, we will try to settle the claim to the best of our ability on a case-by-case basis. Rest assured, if the fault is on our end, we will bear full responsibility for the replacement or refund — you will not be left to cover shipping fees.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. If you’d prefer not to place a new order, please call or message us at +91 635 301 6903 and we’ll help arrange a replacement or exchange for you.

Order Cancellation

You may cancel your order within 24 hours of placing it, or before it is dispatched — whichever is earlier — through My Orders in your account, or by contacting us. Approved cancellations are refunded in full to the original payment method.

Refund Timeline

Once your returned item passes our quality check, we initiate the refund within 2 business days. The amount is credited to your original payment method within 7 days . The exact credit date depends on your bank and payment gateway.

Contact Us

For any questions related to returns or refunds, contact us at:

svarciclothing@gmail.com · +91 635 301 6903

All disputes are subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.